By accessing or using or making a booking through this website (“Website”) of the Celestyal Cruises Cuba brand by Celestyal Cruises S.A. you agree to be legally bound by the following terms and conditions (“Terms”), which are incorporated into your contract with Celestyal Cruises S.A. and are binding WHETHER YOU HAVE READ THEM OR NOT.
All cruises featured in the Website are offered for sale by Celestyal Cruises S.A. (“Company”), with its correspondence at 8 Antoniou Ampatielou, Piraeus 18536, Greece. Reference to “Carrier” in these conditions is a reference to the owners, charterers and/or managers of the vessel at issue.
1. ACCURACY OF INFORMATION
1.1 The Company takes all reasonable measures to ensure that material contained on this Website is accurate and complete.
1.2 Users hereby accept that the Company and/or its servants and/or its agents and/or its associated companies shall not be held liable whatsoever for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use of this Website or its contents whether due to inaccuracy, error, omission or any other cause whatsoever, including without limitation (a) any problems and/or malfunctions arising from the computer, online system, server or the internet access provider and (b) from any responsibility or damage to third parties as the result of the improper use of this Website, and whether on the part of the Company and/or its servants and/or its agents and/or its associated companies and/or any person and/or entity connected with the Company.
1.3 We reserve the right, at our absolute discretion and without any liability whatsoever, to make changes of any nature whatsoever or corrections and/or alter and/or suspend and/or discontinue any aspect of the Website at any time and for any reason whatsoever without being obliged to provide prior notification. Updates are published on our Website when new information is made available. Modifications of any nature whatsoever shall become valid as on their date of publication on the website.
2. TEMPORARY EBOLA VIRUS DISEASE RESTRICTIONS
In accordance with CLIA and the Cuban Government authorities - Any person that has visited Guinea or Sierra Leone in the last 30 days prior to their booking date will not be allowed to book with Company.
Embarkation will be denied in the following cases:
- If passengers state that they have visited Guinea or Sierra Leone prior to the embarkation day.
- Any person that does not fill out the supplied questionnaire at time of embarkation.
- If passengers are found with relative symptoms after medical evaluation by the vessel’s doctor.
- If passengers’ passports bear immigration stamps from Guinea or Sierra Leone, dating 30 days prior to the date of embarkation.
Havana Port Address:
TERMINAL DE CRUCEROS (CRUISE TERMINAL),
Muelle San Francisco,
Avenida San Pedro No 1,
Municipio Habana Vieja,
Montego Bay Port Address:
Montego Bay Cruise Vessel Terminal
3.1 The Price includes the services and facilities set out in this Website and any further matters specifically agreed at the time of booking. Prices are charged per person. Rates quoted are cruise only (cruise accommodation with meals as described, excluding specialty restaurants on board vessel) and DO NOT include air or transfers to/from the vessel (except by tender between vessel and shore as specifically noted in the itinerary), or any other services or costs on land. A single person supplement shall be payable, if following withdrawal or cancellation by other occupants, the Passenger is left as the sole occupant of a cabin, unless the 2nd occupant has been charged
with 100% cancellation fee.
3.2 Prices are based on fixed costs at the time of printing. These prices are dependent on a variety of variables including, but not limited to, fuel costs, rates of exchange, port taxes and services, government taxes. Should these costs increase, there might be a surcharge. If such increase is in excess of 7% of the total invoice amount you will be entitled to cancel the cruise with a full refund of all the money paid or transfer the cruise to a different date within the next 12 months at no amendment charge. You must exercise this option 14 days from the date this is communicated to you. The Company constantly reviews its prices throughout the season in accordance with availability and demand. The Company reserves the right, at its absolute and sole discretion, to increase or decrease our prices accordingly.
We reserve the right, at our sole and absolute discretion, to refuse to accept bookings at any price published in error.
4. SINGLE, TRIPLE AND QUAD OCCUPANCY
For sailings after November 1, 2016, Single Occupancy of a IA-XD stateroom is 180% of the double occupancy rate. Single occupancy for cabin class XF staterooms & Suites is 200% of the double occupancy rate.
Pricing is based on double occupancy - additional passengers pay the applicable 3rd / 4th / 5th guest rate. 3rd / 4th Child rate applies for children from 2 to 11.99 years. For infants from 0 to 1.99 years only port charges will be applied. Higher occupancy cabins are capacity controlled and subject to availability.
From time to time the Company advertises promotional offers which may be limited to selected departures. All of these promotions are time sensitive and therefore have a commencement and termination date. They are not combinable with any other promotion that may be advertised and available at the same time. All published prices and promotions advertised and offered by the Company have limited space availability and may be withdrawn at any time, with or without prior notice.
Read our complete documentation - Company Offer Details for specific promo offer details and conditions.
6. CHILDREN AND INFANTS
Infants must be 6 months – 1.99 years old and children must be 2-11.99 years old on the last day of travel to qualify for special fares as published on the Website. Must be 18 to book, otherwise must be accompanied by an adult. Infants 3 months and older on day of departure accepted with a doctor’s letter confirming good health and fit to travel until the age of 3-6 months. For family groups booking multiple staterooms ~ please inquire at time of booking. Upon check-in, we may require proof of age for passengers with a reservation made at a “child price”. If a child’s age does not comply with the age limits above we may charge the child as an adult and require immediate payment for the difference between the child rate and the adult rate. If you require a crib on the vessel it must be requested at the time of booking (fee may apply). Under no circumstances will the Company permit the sale of cruise tickets to Unaccompanied Minors.
Women who are or will be 24 weeks pregnant at any stage of the cruise shall not permitted to book a cruise. The Carrier reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the passenger will be safe during the passage.
All pregnant women should seek medical advice prior to travel are required to produce a medical certificate of fitness to travel in the form required by the Company. The Carrier reserves the right to refuse passage if the Carrier and/or the Master of the vessel are not satisfied that the passenger will be safe during the passage.
Smoking is permitted on board the vessel only in specially designated areas and certain outdoor areas. Smoking in Cabins is NOT allowed at any time.
9.1 The passenger warrants that he and all travelling on the booking are fit to travel. Any passenger with any medical condition that may affect fitness to travel must submit a physician’s certificate prior to booking.
9.2 The Company, the local Port Authorities and/or the Carrier shall be entitled to administer a Public Health Questionnaire on their own behalf at any time. The passenger shall supply accurate information regarding any symptoms of illness including but not limited to gastrointestinal illness. In relation to travel by sea and/or by air, the Carrier may deny boarding to any Passenger that it considers in its sole discretion to have symptoms of any viral or bacterial illness including but not limited to Norovirus. Refusal by a Passenger to complete the relevant
questionnaire may result in denied boarding.
9.3 Carriers may refuse travel to any passenger that they consider is unfit for travel, or likely to endanger health or safety or likely to be refused permission to land at any port or render the Carrier liable for maintenance of Port or repatriation. These matters are set out more fully in the Carrier’s Terms and Conditions of Carriage.
9.4 Carriers by sea may require the passenger to remain in his or her cabin for reasons of health and safety.
10. DISABILITY AND SPECIAL REQUIREMENTS
10.1 ‘Disabled Person’ or ‘Person with Reduced Mobility’; means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.
10.2 You are asked to provide full details at the time of booking if you or any passenger travelling in your booking is unwell, infirm, Disabled or has Reduced Mobility. If you/or any person travelling in your booking have any special seating requirements, if You/or any person travelling in your booking need to bring any medical equipment on board. It is your responsibility to notify the Company prior to booking if You or any person in your booking need to have medical equipment on board so that the Company can ensure that the medical equipment can be carried and/or carried safely.
10.3 If you/or any person travelling in your booking needs to bring a recognised assistance dog on board the vessel, please note that assistance dogs are subject to national regulations.
10.4 Where the Company considers for the safety and comfort of You/ or any person travelling in your booking that it is strictly necessary it may require a Disabled Person or Persons with Reduced Mobility to be accompanied by another person (if you are not yourself able to provide the assistance required by the Disabled Person or Person with Reduced Mobility) who is capable of providing the assistance required by the Disabled Person or Person with Reduced Mobility. This requirement will be based entirely on the Company assessing Your/ or any person travelling in your booking on the grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary.
10.5 If You or any person travelling in your booking have any particular conditions, Disability or Reduced Mobility which require personal care or supervision then such personal care or supervision must be organized by You and at the Your expense. The vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions.
10.6 If after carefully assessing your/ or any person travelling in your booking their specific needs and requirements, the Company concludes that you or that person cannot be carried safely and in accordance with applicable safety requirements then the Company can refuse to accept a booking or embarkation of a Disabled Person or Person with Reduced Mobility on the grounds of safety.
10.7 The Company reserves the right to refuse to carry you or any person travelling who has failed to adequately notify the Company of any Disabilities or needs for assistance in order for the Company to make an informed assessment that You can be carried in a safe or operationally feasible manner on the grounds of safety. If you or the person travelling in your booking do not agree with a decision of the Company then You/they must provide
a complaint in writing with all supporting evidence to the Company and the matter will be considered by a Senior Manager.
10.8 The Company reserves the right to refuse to carry you or any person travelling in your booking who in the opinion of the Company and/or the Carrier is unfit for travel or whose condition may constitute a danger to themselves or others on the Cruise on the grounds of safety.
10.9 For your safety and comfort , if you or any person in your booking become aware between the date of booking the Package and the date of commencement of the Package that you or they will require special care or assistance as detailed above then you/they are asked to inform the Company immediately so that the Company can make an informed assessment whether or not You or any person travelling in your booking requiring such special care or assistance can be carried in a safe or operationally feasible manner.
10.10 The vessels may have a limited number of cabins suitable for mobility reduced persons or disabled persons. Not all areas of the vessels are accessible to disabled persons and/or specifically equipped to offer disabled access. Therefore, all bookings for disabled persons are subject to the availability of suitable accommodation and, if appropriate, subject to the presence of an attendant/companion who is able to assist the disabled person. Those Passengers confined to wheelchairs must furnish their own standard size wheelchair. The Company accepts no obligation to arrange alternative activities on board or on land for disabled Passengers, or any responsibility for the partial or total inability of any disabled Passenger to take advantage of advertised services or activities during the Holiday.
10.11 The Company will do its best to meet passengers’ special needs or requirements, medical, dietary or otherwise but such requests do not form part of the contract and therefore the Company cannot be liable for not providing these.
11. INCLUDED IN YOUR CRUISE FARE
Unless otherwise noted, the price of your cruise includes accommodation as selected, meals and daily entertainment program as described. The features that are provided (whether on a complimentary basis or not) are clearly described on our website at www.yourcubacruise.com. Features include:
- Full breakfast, lunch, dinner and snacks each day
- Fitness centre
- Full supervised children’s activities program for ages 4-12. Subject to available times and scheduling outlined onboard
- Daily entertainment program
- Evening entertainment and theme nights
- Cuban tourist visa for entry / re-entry after Montego Bay
- Gratuities (you are entitled to a refund in the form of a credit on your onboard account upon settlement of your onboard account. Any service charge will be deemed undisputed unless a request to adjust them is received by the time of settling your onboard account.)
- Port dues and government fees are included.
Any features that are temporarily unavailable or that have been permanently withdrawn for whatever reason do not have any cash value and are therefore non-refundable. These features can be changed by the Company with or without prior notice.
12. NOT INCLUDED IN YOUR CRUISE FARE
All costs for entry visas when arriving by air into Cuba, passports, health certificates and items of a personal nature, e.g. laundry and dry cleaning, meals not mentioned in itineraries, any meals or services ashore of any sort, casino, medical services, internet access, spa and salon services, telephone calls, faxes, in-room safe, specialty beverages and excess baggage charges are not included in the price of your cruise.
13. MEDICAL TREATMENT
13.1 You must ensure that you have a fully comprehensive travel health insurance policy covering medical treatment and repatriation. Medical Insurance is mandatory for all tourists visiting Cuba. This is a requirement of the Cuban Government and all passengers must show proof of medical insurance at the time of boarding. Passengers who are not able to show proof of insurance may be denied boarding without any liability whatsoever on part of the Company and in such case no refund will be provided.
13.2 Whilst medical facilities are provided on board cruise vessels, you must take into account that the vessel’s doctor is not a specialist and the vessel’s medical centre is not required to and is not equipped to the same standards as a land based hospital but to provide general medical care. Vessels carry medical supplies and equipment in accordance with flag state requirements. Thus, neither the Company nor the Carrier or the doctor shall be liable to the Passenger as a result of any inability to treat any medical condition on board. The Passenger acknowledges that whilst there is a qualified doctor onboard it is the Passenger’s obligation or responsibility to seek medical assistance if necessary during the cruise.
13.3 Before departure, Passengers should seek appropriate advice regarding vaccines or other medicines, or precautions required for the countries they are going to visit. The Passengers must have with them all relevant vaccine certificates.
13.4 In the event of illness or accident Passengers may have to be landed ashore by the Carrier and/or Master for medical treatment. Neither the Company nor the Carrier makes any representations regarding the quality of medical treatment at any port of call or at the place at which the passenger is landed. The Company and the Carrier do not accept any responsibility whatsoever in relation to medical facilities provided ashore.
13.5 Medical facilities and standards vary from port to port. The Company and the Carrier make no representations or warranties in relation to the standard of medical treatment ashore.
14.1 You request a booking when you make a reservation on this Website by completing the electronic booking form and pay $350 pp deposit of the total amount of the fare (the “Deposit”) by submitting your credit card details and authorizing payment from your credit card and clicking the box marked “ACCEPT”. By doing this you warrant that you have read and understood the information and conditions displayed on this Website and accept that your contract is governed by these Terms and that every person on the booking accepts and is bound by these Terms as well as the Terms and Conditions of Carriage of the Carrier incorporated into these Terms and your contract with Company. You will be deemed to accept the booking on behalf of yourself and the persons whose names appear on the electronic booking form. Your agreement for the booking with the Company (the “Contract”) is concluded once the Deposit is received and accepted by the Company. The Contract is evidenced by the invoice confirming your cruise. You will then be provided with a booking reference number. For sailings after November 1, 2016 the balance of the full fare is payable to the Company not less than 60 days prior to sailing. If making a new booking after final payment due date, full payment will be required at time of booking. Payment can be made through this Website using your booking reference number to access your booking and effect payment in the same way as you pay for the Deposit or by authorizing (quoting always your booking reference number) the Company for payment from your credit card for the remaining amount. You will not be allowed to embark the vessel unless you have paid for your cruise fare in full in accordance with these Terms.
14.2 The Company accepts Master Card, Visa and American Express credit cards as forms of payment. If your payment is made using one of these cards, please be advised that the Company or other sales partner merchant name will appear as the vendor on your credit card statement, not your travel agency. Your authorization to use your credit card number to pay for travel services provided by the Company indicates your acceptance of these Terms, whether or not you have actually signed the appropriate credit card forms. Therefore, by providing your Travel Agent or the Company with authorization to use your credit card to pay for your expenses in connection with travel services offered to you by the Company, you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously you are also acknowledging your acceptance of the Company’s Terms.
15. CANCELLATION CHARGES
15.1 For sailings after November 1, 2016, cancellation requests received 76 days or more prior to sailing will result in a refund of 80% of the deposit OR 20% of the deposit will be held as the cancellation fee. Specific cancellation penalties listed below.
No refund will be permitted if a guest voluntarily or involuntarily does not show up for their cruise or terminates his/her cruise in progress. Cruise contracts are non-transferable. Cruise date changes are considered reservation cancellations and are subject to the below cancellation fees.
|Days prior to departure date||Cancellation charge|
|76 days or more||Refund of 80% of the deposit OR 20% of the deposit will be held as cancellation fee.|
|75-57 days prior||Loss of deposit.|
|56-30 days prior||50% cancellation fees on cruise fare only.|
|29-16 days prior||75% cancellation fees on cruise fare only.|
|15 days or less||100% cancellation fees on cruise fare only.|
16.1 Refund requests for reservations cancelled within the specified time limitations should be made in writing and should indicate the Company booking confirmation number, name of guest, the amount of prepayment and cruise departure date. There will be no refund on any unused portion of the cruise package or for premature departure unless explicitly agreed in writing by the Company.
16.2 No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. The day of departure is excluded when calculating cancellation or change fees. All cancellation fees will be calculated on the total amount of products and services purchased. We strongly encourage you to purchase travel insurance to provide you with coverage for unexpected developments that may cause you to either cancel your holiday entirely or interrupt your vacation unexpectedly. Such travel insurance plan is available from the Company and may only be purchased at time of booking.
17. ALTERATION/CANCELLATION BY COMPANY
17.1 Cruises in this Website are planned several months in advance and despite efforts to keep to what it is advertised it is sometimes necessary to make changes. The Company reserves the right at any time (with or without notice) to alter or cancel any element of the cruise if the Master or the Carrier considers that such alteration or termination is for any reason whatsoever necessary for the good management of the vessel or the Carrier, or for reasons of Force Majeure (which shall include, without limitation, war or threat of war, riots, civil commotions, disasters, acts of God, actual or threatened terrorist activities, natural and nuclear disasters, fire, closure of ports, actual or threatened strikes or any industrial action, or any other event whatsoever outside the control of the Company). The Company shall not be liable for alteration or cancellation as a result of such events which are (i) attributable to a third party unconnected with the provision of the cruise or (ii) which are unforeseen or unavoidable or (iii) are due to unusual and unforeseen circumstances beyond the control of the Company, which could not have been avoided with due care or the Company could not have foreseen or forestalled.
17.2 Where the Company is constrained before the departure to alter significantly an essential term of the contract including the price or cancellation is made prior to sailing, the Company will notify you as soon as possible and give you the following options:
(a) A full refund or any monies paid or
(b) An alternative cruise of the same or greater value at no extra cost or
(c) An alternative cruise of a lower value with a refund of the difference.
On receipt of these options you must notify us as soon as possible of your choice. An alternative cruise must be taken at any time within 12 months of the cancelled cruise.
17.3 If after sailing a significant element of the cruise cannot be provided, the Company will make suitable arrangements for the continuation of the cruise and compensate you for any difference in price. If it is not possible to provide a suitable alternative or you reject any alternatives, provided your rejection is reasonable, the Company will provide you with equivalent transport back to the place where the cruise commenced or another place which you agree to and where appropriate, offer you compensation.
17.4 The following are examples of significant alterations: an increase in the price of more than 10% and any alteration of elements that are fundamental to the enjoyment of the holiday when considered as a whole. In relation to this clause the following are not considered as significant alterations: (i) change of airline carriers, flight timetables and itineraries, provided the departure and arrival dates remain unchanged and the passenger may embark and disembark the vessel as scheduled; (i) the substitution of the vessel; (iii) the modification of the itinerary of the cruise; (iv) a change of cabin or a change in hotel accommodation, providing that the cabin and/or hotel are in the same or higher category; (vi) changes to the programme of shows and other forms of entertainment on board the vessel.
17.5 If it is necessary for technical, operative or other good reason, the cruise operator and/or the Company may substitute the vessel with another with similar characteristics. The exercise of this right is not a significant alteration as referred to in this clause.
17.6 The Carrier, and, on behalf of the same, the Captain of the vessel, may also modify the itinerary of the cruise for reasons of force majeure, or for reasons of the safety of the vessel or of navigation. The exercise of this right is not a significant alteration as referred to in this clause.
17.7 This list is not exhaustive and does not preclude the Company from treating other events as not being significant alterations.
17.8 The Company is not liable and no compensation is payable where the cruise is cancelled because the number of persons who agree to take it is less than the minimum number required. In those circumstances the passenger will be informed in writing at least 14 days prior to the commencement of the cruise.
17.9 The Company reserves right to substitute one vessel for another. The exercise of this right is not a significant alteration.
18. E-BOOKING CONFIRMATION
The Company requires that all guests pre-register and complete mandatory immigration information online at time of booking. Ensure your name appears exactly as shown on your passport. If the name does not match, contact your Travel Agent or the Company customer service. You will need your booking number provided by the Company to access your record. Failure to provide this information will result in delayed check-in and possibly, denied boarding. Your E-Booking Confirmation statement will be sent to you via email and must show full payment made and a (0$) balance showing to be valid. Please print this document, you must bring it with you to the vessel.
19. TRAVEL DOCUMENTS
In order to participate in the cruise a valid passport or identity card of new edition with Latin characters (where it is permitted) is needed, as well as Cuban Tourist Visa and medical insurance to enter Cuba and embark the vessel. By making a booking you accept that you have been informed for the relevant procedure and health formalities and the Company bears no responsibility for refusal of the relevant authorities to let you disembark if you have failed to
comply with the requirements under this clause. If the Company or the Carrier has to pay a fine in this connection you will be required to reimburse them.
20. LANGUAGE ONBOARD & ON EXCURSIONS
English is the spoken language onboard. We shall use reasonable endeavours to have French, Spanish and other language support onboard the vessel and on shore excursions. We have an international crew of varying backgrounds to assist you. The Company cannot guarantee that language support other than English will be available.
21. CUSTOMS & IMMIGRATION
Customs and/or immigration officials can deny a person, or persons, whether they are residents or visitors, entry (or re-entry) into their country at their own discretion. A previous criminal record could be an obstacle in international travel. The Company cannot be held responsible for denied entry under any circumstances.
At the present time, there are certain restrictions in the USA that govern travel by Americans to Cuba. The Company is not a US entity and we are not in a position to advise you about those restrictions. We encourage you to check with your local authorities for that information.
All passengers must have a valid passport, properly purchased E-Booking confirmation and otherwise comply with the Terms and the Terms and Conditions of Carriage of the Carrier.
22. LAWS & CUSTOMS
In order to familiarize yourself with relevant laws and customs and the necessary documentation for your travel, we recommend that you refer to the relevant tourist boards, embassies or consulates for Cuba.
23. BAGGAGE ALLOWANCE
Cruise passengers are limited to two pieces of luggage per person, each piece not to exceed 32 kg (72 lbs) each. We recommend soft sided luggage for ease of storage in your cabin. No steamer trunks will be permitted.
24. STATEROOM OCCUPANCY
Occupancy of any stateroom(s) is limited to the number of berths in that stateroom. The Company reserves the right to limit the number of upper berths and single staterooms sold on each sailing.
25. CRUISE CHECK-IN AND CHECK-OUT CONDITIONS
Your cruise documentation will include information regarding your check-in and embarkation times for your cruise. All guests must be onboard 90 minutes prior to the vessel’s scheduled departure time. Checkout / disembarkation information will be provided onboard.
26. STATEROOM CHANGES
If the accommodation reserved is not available for any reason, we reserve the right to substitute a similar category of stateroom on the vessel. This section does not apply to a change in accommodation which occurs by reason of circumstances that are beyond our reasonable control. For the most up-to-date ship descriptions please visit www.yourcubacruise.com.
27. NOTICE TO PASSENGERS
Standards of living and conditions with respect to the provision of utilities, sanitary services and the grading of services such as transportation, meals and accommodation vary considerably from one country to another. In Cuba and on-board vessel, the uninterrupted supply of water and electricity, local health conditions, levels of security and standards of food and beverages may differ from those enjoyed at home. In tropical climates, insects are commonly found inside and outside. Illness or inconvenience resulting from the services provided or omitted at the destination are outside the reasonable control of the Company and the Company accepts no responsibility for such illness or inconvenience. It is the passenger’s responsibility to adhere to the customs, rules and laws of the country he/she is visiting. Should a passenger conduct him/herself in a manner threatening to the Company or its employees and/or other passengers, the Company has the right to refuse service or expel him/her from the vessel. If this occurs, the passenger is responsible for all costs resulting from said expulsion and no refund will be issued for any unused portion of the passenger’s holiday. The Company also reserves the right to off-load belligerent or rowdy passengers from the vessel, including if necessary, making intermediate stops to disembark such passengers to the control of local police authorities. In the event of such off-loading, disembarked passengers will not receive any refund for unused cruise services and will be liable for arranging and paying for their own onward travel. As well they may be liable to the Company for any cost incurred resulting from inappropriate behavior including, but not limited to, additional landing and fuel charges.
28. PASSENGER DUTIES
28.1 Passengers’ behaviour must not compromise the safety, peace and enjoyment of the cruise by the other Passengers. Passengers must act prudently and follow all instructions issued by the Company and/or Carrier and comply with any administrative or statutory regulations that apply during holiday.
28.2 Passengers must not bring live animals, firearms and ammunition, explosives, or inflammable, toxic or dangerous substances on board any vessel.
28.3 Passengers shall be liable for any damage suffered by the Company and/or Carrier and/or any supplier of any service that forms part of the holiday as a result of the Passenger’s failure to comply with this clause. In particular, the Passenger shall be liable for all damage caused to the vessel or to its furnishings and equipment, for injury or loss to other Passengers and third parties, and also for all penalties, fines and expenses attributable to the Passenger that Company, the Carrier or supplier may be liable to pay to the port, customs, health or other authorities of any country whatsoever.
28.4 The Passenger must provide the Company with all documents and information in his/her possession that may be needed by the Company to exercise a right of subrogation for the passenger towards third parties that may be liable for any loss suffered by the passenger. The passenger is liable to the Company for any prejudice to the right of subrogation caused by failure to comply fully with this clause.
28.5 Passengers must provide the Company with all information it requests to allow it or any suppliers of services that make up the holiday to fulfill their obligations relating to security.
29. SHORE EXCURSIONS
All shore excursions are provided by independent contractors, namely local suppliers who will be subject to local laws, rules, regulations and standards which will form the basis upon which to assess the performance of such services. Where shore excursions are included in the booking, the package shall be regarded as having been performed if local laws and Regulations have been complied with. Such independent contractors do not at any time act as agent or representatives of the Company. It is hereby clarified that the Company does not own or control any such independent contractors, makes no representation of any kind as to their performance and/or their suitability and does not undertake to supervise their activities. It is understood and agreed that any person using such services or activities shall be entering into a contract with the independent contractor and shall be deemed to agree and consent that any liability for any death, personal injury, illness, emotional distress, mental suffering or psychological injury to the guest or loss of or damage to property shall be the sole responsibility of the provider of such service or activity. The Company shall not be or become liable or responsible in any way for any act or omission of any such provider pertaining to, or arising from or in connection with such services or activities.
Read our complete documentation related to Excursions Terms and Conditions.
30. LIMITATION OF THE COMPANY’S LIABILITY
30.1 The Company accepts responsibility for providing all the elements of the advertised cruise but if they fail to provide what has been booked the Company is not liable if the reason is due to:
Your fault or the fault of anyone named on the booking; (b) the fault of a third party unconnected with this contract; (c) any unusual or unforeseeable circumstance beyond the Company’s control which they could not have avoided even if they exercised all possible care; (d) an event which the Company or any supplier of services, even with all possible care, could not have foreseen or prevented (e) any event defined as a Force Majeure event, which shall include, without limitation, war or threat of war, riots, civil commotions, disasters, acts of God, actual or threatened terrorist activities, natural and nuclear disasters, fire, closure of ports, actual or threatened strikes or any industrial action, or any other event whatsoever outside the control of Company.
30.2 The Company’s liability is limited to and shall not under any circumstances exceed that of the Carrier of the vessel.
30.3 The Carrier’s liability for death and/or personal injury and damage to/loss of luggage shall be governed by the Convention relating to the Carriage of Passengers and their Luggage by Sea, adopted at Athens on 13th day of December 1974 and the Protocol thereto adopted as of November 1976 (hereinafter referred to as the “Athens Convention”) or where applicable from 1st January 2013 EU Regulation 392/2009. Liability for loss of or damage to property pursuant to the Athens Convention and EU Regulation 392/2009 is limited.
30.4 The limits of liability and the time for bringing claims pursuant to the Athens Convention are expressly incorporated into Terms for the purpose of limiting the amount of compensation payable by the Company.
30.5 Notwithstanding anything to the contrary elsewhere in these terms, the Company shall not in any circumstances be liable to passengers or anyone in their party for any loss or anticipated loss of profit, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature. For claims not involving personal injury, death or illness or which are not subject to the Conventions referred to above, any liability the Company may incur for the negligent acts and/or omissions of its suppliers shall be limited to a maximum of the price which the passenger paid for the contract not including insurance premiums and administration charges.
31. STANDARD CONDITIONS OF CARRIAGE
The cruise is subject to the Terms and Conditions of Carriage of the Carrier and are expressly incorporated into your contract with the Company and you can download them from this website. The Terms and Conditions of Carriage of the Carrier are printed in the passenger ticket but you may request to see a copy prior to booking.
32. INDEMNIFICATION OF COMPANY
The passenger agrees to indemnify and hold harmless the Company against any liability, actions (including legal fees), claims, losses, costs and damages, which the Company may incur, sustain or pay arising out of or in connection with the passenger’s negligent or intentional act or omission, in relation to any incident alleged to have occurred in destination and/or in relation to services provided by the Company for which the passenger is responsible.
33.1 A passenger making a booking on behalf of other members of his/her party guarantees that s/he has authority to make the booking on behalf of all of the passengers listed in the booking form and that they will comply with these Terms and the Terms and Conditions of Carriage of the Carrier of the vessel.
33.2 The Company does not accept bookings from minors (person under the age of 18). Bookings for minors must be made by their legal guardians and shall be accepted only if the minor travels with at least one of his/her parents or another adult person who undertakes all responsibility for the minor. When a booking includes minors or persons under a disability who are not travelling with their parent or legal guardian then carriage is subject to the Consent and Release Form as well as an Escorts Declaration Form (Call 1-855-364-4999 for from details)
completed and signed at the time of booking and before boarding the vessel accepting responsibility for the minor(s). If your booking includes minors or persons under a disability who are not travelling with their parent or legal guardian you must download and complete the relevant forms and send them by email to email@example.com.
33.3 You are deemed to have accepted these Terms on behalf of all those named in the booking form including minors (under 18 years of age) and those with any disability.
34. COPYRIGHT TRADEMARKS
34.1 The Company or its business partners have the copyright in respect of all materials contained in this Website. You may download and/or use the materials contained on this site only for your own private, non-commercial use provided you keep intact all copyright and other proprietary notices. The content may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, reposted and otherwise used in any form for any other purpose without the express consent of Company.
34.2 The trademarks, logos and all other distinguishing symbols used on this site are registered or unregistered trademarks and therefore are exclusively owned by the Company and/or entities connected to the Company, unless otherwise acknowledged. The Company owns the intellectual property rights of the entire contents of this Website, including without limitation all text, sound, images and photographic reproductions, logos, videos, maps, the layout, customer reviews, graphic design and software.
The contract arising from your on-line booking is between you and Company and is subject to the Laws of the Greece. Any claim or action arising out of or relating to your booking may be filed only in the Courts of Greece and you submit to the exclusive jurisdiction of courts of Greece.
If any term or condition or any portion thereof is held invalid or unenforceable, the remaining portions of the Terms will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.
Any complaints must be made in writing to Company and sent to firstname.lastname@example.org
If at any time any one or more provisions hereof is or becomes invalid, illegal or unenforceable in any respect under the law of any jurisdiction such provision shall, as to such jurisdiction, be ineffective to the extent necessary without affecting or impairing the validity, legality and enforceability of the remaining provisions hereof in that or any other jurisdiction and of such provision in any other jurisdiction.
39. DATA PROTECTION LAW 2472/1997
39.1 Information provided to us in connection with your cruise booking will be held by Celestyal Cruises S.A., in accordance with the Data Protection Law 2472/1997 and any amendment thereto, which shall be used for reservations, bookings, ticket issue, and compilation of passenger’s lists, travel insurance purposes and marketing. You may have a copy of the personal information held about you by contacting the Company in writing at email@example.com
39.3 It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of these terms.
40. Airfare - Huntington Travel
40.1 LATEST FLIGHT ARRIVAL TO VARADERO: Embarkation times are between 1:00 PM and 11:00 PM. All guests should be Pier side at least 1 hour prior to final boarding call. Travel time from Varadero Airport to the Havana pier is approximately 2 Hours. Please allow ample time to clear customs , retrieve luggage and transfer to pier.
40.2 EARLIEST FLIGHT DEPARTURE FROM VARADERO: Disembarkation in Havana after the ship is cleared by Cuban authorities is at approximately 10:00AM. All passengers should be disembarked by 1:00 PM. Travel time from the Havana pier to Varadero Airport is approximately 2 Hours. Please allow ample time to clear customs ,retrieve luggage and transfer to the Airport.
40.3 LATEST FLIGHT ARRIVAL TO MONTEGO BAY : Embarkation times are between 1:00 PM and 4:00PM. All guests should be pier side 1 hour prior to final boarding call. Travel time from Montego Bay Airport to the Montego Bay pier is approximately 15 minutes. Please allow ample time to clear customs , retrieve luggage and transfer to pier.
40.4 EARLIEST FLIGHT DEPARTURE FROM MONTEGO BAY: Disembarkation will begin at 10:00 AM. All passengers should be fully disembarked by 12:00 PM. Travel time from the Montego Bay pier to Montego Bay Airport is approximately 15 minutes. Please allow ample time to clear customs, retrieve luggage and transfer to the Airport.