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Air & Land Arrangements: Daylight Savings Time and Jamaica

It is important to note for passengers embarking or disembarking in Montego Bay, Jamaica, on or after the 13th of March, that Jamaican time will be 1 hour behind Cuba, Canada, and the Ship’s time. After the 13th March, arriving in Montego Bay at 08.00am local time will actually be 09.00am ship’s time. As such, you will need to be on the ship by 7pm Jamaican time as the ship will depart at 8pm Jamaican time, 9pm ship’s time.

Travel Documents: Medical Insurance

Medical Insurance is mandatory for all tourists visiting Cuba. This is a requirement of the Cuban government and and all passengers must show proof of medical insurance at time of boarding. Passengers who are not able to show proof of insurance may be denied boarding and in such case no refund will be provided.

Please speak with your Travel Agent at the time of making your reservation.

Travel Documents: Identity Card/Passport and Customs Formalities

Your passport should be valid for at least 6 months after the end of your trip. It is your responsibility to obtain all information regarding the various documents and or visas required for each country you will be visiting before you embark the cruise ship. Passengers arriving from abroad are responsible for acquiring the appropriate documentation to be allowed to enter the country. A valid passport or is essential if you are travelling within Cuba. Any visa required for any part of your cruise must be obtained prior to leaving your country of residence.

Travel Documents: Cruise documentation

Your passport, E-Ticket and proof of medical insurance are required for embarkation.

Travel Documents: Luggage & Health Insurance

Luggage and Health insurance is an important consideration, since the carrier has limited liability as per the carriers' conditions of carriage.

Travel Documents: Luggage

We strongly recommend the use of security locks for your luggage throughout your journey. Jewellery, medication, travel documents and Passport/ID card should be kept in your hand luggage which should be kept with you at all times. All luggage should be clearly labelled. Do not forget to specify your name and cabin number on your luggage labels.

Travel Documents: Lost, stolen or damaged luggage

Celestyal Cruises is not responsible for any loss or damage to your luggage during transit to the vessel. In case of loss or damage, you should immediately advise the carriers involved and your insurance company.

Travel Documents: Health Requirements

Check with your Travel Agent and/or your doctor regarding the health requirements of the countries to be visited. In certain circumstances a “fit to travel” declaration from your physician may be required. Passengers who need assistance and/or have special requests or need special facilities or equipment must notify their Travel Agent or contact our Reservations department at 1-855-364-4999 at the time of booking.

Travel Documents: Medication

Should you take a prescription medication, please ensure that you bring an ample supply as some prescription drugs may not be available onboard. It’s a good idea to bring a spare pair of spectacles or contact lenses should you need them.

Travel Documents: Pregnancy

Passengers may travel up to their 24th week of pregnancy, provided that they are holders of a written certification for travelling ability issued by their gynecologist. We recommend that pregnant women who have not yet completed the 12th week of their pregnancy by the date of the cruise, to contact their gynecologist. 

Travel Documents: Infants

Infants under 3 months are not permitted to sail with us for their own health and safety. Should you need a baby cot (for infants 3 months and above) please inform us personally or via your travel agent at least one month before sailing at 1-855-364-4999. Please note that we do not provide formula or baby food, and there is no babysitting service onboard.

TRAVEL DOCUMENTS: PERSONAL EXPENSES

For your convenience our vessel operates with a cashless system. Your personal embarkation card allows you to charge to your shipboard account almost everything onboard, including shore excursions, gift shop purchases, wine and bar bills, spa and beauty salon, photos and cabin service.  Casino transactions cannot be charged to your shipboard account. Upon embarkation you should contact the Reception desk in order to activate your personal account. We recommend that all credit card holders register their card to settle their account, as this will assist them in a smooth disembarkation (checkout). We accept American Express, MasterCard and Visa. Debit cards or personal cheques are not accepted. For those passengers not wishing to pay by credit card, payment can be made in cash or travelers cheques. On the last day of your cruise an itemized invoice with all expenses will be delivered to your cabin. Note: All expenses incurred on the last day of your cruise, after settling your shipboard account, must be paid in cash.

Travel Documents: Gratuities

Gratuities are included in the “All-Inclusive” package. For all other cruise passengers, gratuities can be prepaid when making your booking or paid onboard. We recommend $10 USD per adult per day or $5 USD per child per day (up to the age of 11). Gratuities are automatically added to your shipboard account in case you have not prepaid them. Should you choose to increase or decrease the amount, please let the reception staff know prior to finalizing the charge on your credit card.

Travel Documents: Diet requirements

If you have a particular diet requirement please contact our Reservations department at 1-855-364-4999 or advise your travel agent to instruct us no later than two weeks prior to departure.

Travel Documents: Are you celebrating a Birthday, Anniversary or Honeymoon?

Please contact our Reservations department at 1-855-364-4999 or advise your travel agent to instruct us no later than two weeks prior to departure.

Travel Documents: Bon Voyage Gifts

Would you like to send a gift of fruit, flowers or wine? We provide gift certificate for use in the Beauty salon, Cocktail parties, renewal of wedding vows, special celebration gifts for your clients, family or friends. Please contact our Reservations department at 1-855-364-4999.

Travel Documents: Optional Shore Excursions

Our shore excursions are designed to offer to you the very best enjoyment at all destinations. Our guided tours focus on important sites and highlights at our ports of call. Where possible, time is allowed for shopping and individual interests. We take extra care to guarantee the best local tour guides and motor coaches for all of our tours. Our cruises feature regular onboard shore excursion briefings to every port of call, providing useful facts on history, culture and general characteristics. Our professional shore excursion staff will also advise you on your touring plans. All our shore excursions can be purchased onboard, immediately after embarkation. The language for all shore excursions is primarily English but other languages are accommodated when minimum numbers are met.

Travel Documents: Pets

For health reasons, pets are not permitted onboard our ships.

Travel Documents: Weapons, Sharp Objects, Articles of a Dangerous Nature and Forbidden Substances

Ammunition, sharp objects, articles of a dangerous nature, and forbidden substances such as non-prescription drugs are not permitted onboard the vessel. Bringing such items onboard, shall render the passenger strictly liable to the Carrier for any injury, loss, damage or expense including any fine or penalty.

For Your Information: Daily Program

Each evening, a program detailing the following day's activities will be delivered to your cabin. This will include arrival and departure times, excursion departure times, social activities, meal times, opening hours of the onboard services, evening dress code and other useful information. Please read it carefully.

For Your Information: Guest Relations Office

Our onboard personnel will be pleased to help you and answer all your questions. The Guest Relations Office at Reception is open 24 hours a day.

For Your Information: Electric Current

The electric current onboard our vessels varies: 110v AC or 220v AC.  We recommend bringing a European to North American adapter for your devices.

For Your Information: Smoking policy

Smoking is permitted only in one part of the Thalassa bar, deck 5, aft.  The ship's staff can direct you to these areas.  Please check the ship's daily program for further guidance.

For Your Information: Laundry and pressing

A laundry and pressing service is available onboard our vessels. Complete the form, place the clothing in the laundry bag provided and your cabin steward will do the rest. Your onboard account will be charged accordingly.

For Your Information: Pool towels

Cabin personnel will provide you with sufficient towels which will be replaced as required. Passengers are kindly requested to return the used towels to their cabin. Should you fail to do so, your shipboard account will be charged automatically per piece.

For Your Information: Visitors

Due to security reasons and the comfort of other passengers, visitors are not permitted onboard.

What To Pack: Day wear

During summer, casual light-weight resort wear, including light cotton clothing, swimwear and a beach robe are recommended. Swimsuits are not allowed in the restaurants.  Shorts or Bermuda shorts are acceptable at lunch time only.  If you wish to have lunch in your swim attire you can enjoy a buffet meal on deck. Tennis shoes or low heeled walking shoes are most suitable for exploring the ports of call. In case of a cool breeze or unexpected shower a light jacket or sweater is recommended. A hat and sunglasses are always recommended. Binoculars will be a great asset to your enjoyment whilst at sea and during the excursions while we also suggest you have your camera ready at all times. When visiting places of worship, shorts are not allowed and shoulders should be covered.

What To Pack: Evening wear

The shipboard daily program will inform you of the evening (after 6.00 p.m.) dress code onboard. The majority of evenings onboard are country club casual.

What To Pack: Dress guidelines

Casual night - Country club casual clothing; we want you to feel comfortable and relaxed.

Formal - Gentlemen we suggest suit & tie and the ladies cocktail dress or pant suit for nights of glamour!

Arrival at the Port: Important reminders!

Do not pack passports, travel documents, prescription medication or valuables. Please check the sailing times and note that you should arrive at the port not later than one hour prior to departure. Allow enough time to reach the vessel. Passengers who are not at the check in 1 hour prior departure are considered as no-show. Allow sufficient time from your flight arrival at the airport to the port, taking into consideration possible heavy traffic.

Arrival at the Port: Embarkation Procedures

Have your passport and E-Ticket ready to present to the embarkation staff.  Upon check-in you will be issued your own personal embarkation card which will act as your security card to embark/disembark the vessel as well as your onboard payment card.

OnBoard: Luggage assistance

Your luggage will be delivered outside your cabin door. Please allow a maximum of two hours for delivery. If you have not received your luggage within this time period, or if you have not indicated the cabin number on your luggage, please speak with our Guest Relations personnel.

OnBoard: Valuables

Safety boxes for your valuable items, jewelry, money and documents are available onboard the vessel either in the cabin or at the Pursers Office. There is a nominal charge. The company is not responsible for any theft or loss of any items not kept in the safety boxes. The company does not accept responsibility for loss or theft of cameras, video cameras, chargers and other valuable items which are your responsibility at all times. Our liability is limited by the Athens Convention as per the carriers' conditions of carriage.

OnBoard: Alcohol policy

Alcoholic beverages purchased from our onboard shops or ashore will be stored by our Housekeeping Department and delivered to your cabin during the evening prior to disembarkation.

Shipboard Services: Duty Free & Travel Value shops

Discover the fine selection of items in our Duty Free & Travel Value shop. Our shop offers a selection of tasteful merchandise including fragrances, cosmetics, fashion wear, liquor, cigarettes and of course many Cuba Cruise branded souvenir items. The onboard shops are open daily while the ship is at sea. Customs regulations do not allow us to open whilst in port.

Shipboard Services: Photography Services

Your most memorable experiences onboard and during excursions may be photographed by our professional team of photographers. All photos will then be displayed at the vessel's Photo Gallery for you to view and purchase.

Shipboard Services: Casino

During your cruise you may try your luck with Slot Machines, or select the tables Roulette, Black Jack and Bingo! Minimum age 18 years. Note: Your shipboard account is not valid in the Casino.

Shipboard Services: Internet Facilities

All vessels offer internet facilities, the use of which is charged to your shipboard account and is available through wifi in all cabins and numerous Access Points and common areas of the ship.

Shipboard Services: Medical Facilities

A physician is available onboard our vessel 24 hours a day while at sea and during scheduled hours when the vessel is in port. Professional service, care and medication are offered by our ship physician. A customary fee is charged for the services and medication which can be charged to your shipboard account.

Shipboard Services: Beauty salon

Hair, manicure, pedicure and a variety of relaxing massage techniques are available onboard. A wide selection of organic skin products are available. Meet our experienced personnel for a complimentary consultation to select the services most suited to you and make sure to book your appointments early to avoid disappointment.

Stay In Touch: Mobile telephones

Please note that when your mobile phones are out of shore side network limits, their signal is transmitted via the vessel's satellite which increases the cost to you, the subscriber.

Stay In Touch: While onboard you can be contacted on the following numbers

Crystal
Fax 00870 765096512/13  Telephone (Reception) 001 9546 726 798

Documents

Passport

A valid passport is required for the cruise. You will need your passport and your Cuban visa to disembark at every port of call in Cuba during this voyage.

Specifically for Canadian passport holders passport validity of 1 month from the last day of travel is required when flying into Cuba. For U.S. passport holders, passport validity must be for the duration of stay when flying into Cuba. All guests flying/or cruising into Jamaica holding U.S., or Canadian Passports, passports must be valid for the duration of your stay in Jamaica. We also suggest that you bring a photocopy of your passport and leave it in your cabin.

It is the responsibility of our passengers to secure the latest updates on passports validity and to obtain at their own expense all necessary travel documents required by relevant government authorities, at all ports of call, and to comply with the various laws thereof.

Visa

If you are travelling with a non-Canadian or US passport, please check with your local Cuban Consulate or Tourist Office for any specific requirements. 

If you embark in Havana, Cuba: To enter Cuba, you will need a Cuban visa. This may be included with your airfare and will be provided to you on your flight. If you need to purchase a Cuban visa please contact the local Cuban Embassy/Consulate in your home country. You will need to keep the visa in your passport at all times.

You will surrender your visa to the Cuban authorities when the ship departs from Cienfuegos en-route to Jamaica. Before re-entering Cuba in Santiago de Cuba, you will obtain a Cuban visa from the Reception desk. The cost is already included in your cruise fare.

A Jamaican visa is not required for transit passengers that are visiting the port of Montego Bay for a few hours.

If you embark in Montego Bay, Jamaica, you will obtain your Cuban visa from the Reception desk upon check in. The cost is covered in your cruise fare. In addition to the Cuban visa, if you embark in Montego Bay, please check with the local Jamaican Embassy/Consulate, whether a Jamaican visa is required in order to fly into Jamaica.

Airport Departure Taxes

If you are flying out of Jamaica there is a departure tax of $35, which is usually collected by the airlines through passengers’ tickets. Jamaican nationals and passengers who have stayed over 24hrs in Jamaica will be required to pay the departure tax, when they arrive in the port of Montego Bay, prior to their embarkation.  The departure tax is collected in Jamaican currency at the current rate of exchange.  No foreign currency is accepted.

Medical Insurance

Cuban law requires all passengers to have medical insurance while travelling and must be able to provide proof of coverage. Please call your insurance provider to ensure you are covered in Cuba or to add Cuba to your policy. Passengers without proof of medical insurance will be denied boarding and in such cases no refunds will be made. Celestyal Cruises offers medical insurance via Mondial Assistance. Please visit the insurance page of our website under the YOUR CRUISE tab for full details on the policy.

You can purchase insurance at the time of booking or by visiting our web site at:

http://yourcubacruise.com/terms-and-conditions/travel-medical-insurance

E-Tickets

E-tickets are required for check in procedure.

AIR & LAND ARRANGEMENTS

Information about flights

Incoming flights:
Please note that you should arrive at the port no later than one hour prior to departure. Passengers who are not at the check in 1 hour prior to departure are considered as “no-show”. Allow sufficient time from your flight arrival at the airport to the port, taking into consideration unforeseen situations such as heavy traffic.

Outgoing flights:
In order to make your travel connections comfortably, please allow 6 hrs at least from the arrival time of the ship in the port until your flight departure time.

Please contact your airline for luggage allowance.

Airport Transfers

If you are arriving/departing from Havana, the airport is a 1 hour cab ride.

If you are arriving/departing from Varadero, please make transfer arrangements prior to leaving home. The drive is approximately 2 hours. If you require a recommendation for transfer arrangements please call your travel agent or our reservations department at 1-855-364-4999.

If you are arriving/departing from Montego Bay, Jamaica, the airport is a 45-minute cab ride.

Embarkation and Disembarkation

Embarkation in Havana is on MONDAY from 1pm to 11pm. Disembarkation is any time after the ship has been cleared by Cuban authorities which is approximately 11am. All passengers should be fully disembarked by 1pm.

Embarkation in Montego Bay, Jamaica is on FRIDAY from 1pm to 4.30pm. Disembarkation is any time after 10am. All passengers should be fully disembarked by 12pm.

The address of the pier in Havana is:                       
TERMINAL DE CRUCEROS (CRUISE TERMINAL)              
Muelle San Francisco,                                                    
Avenida San Pedro No 1,                                              
La Habana, Cuba

The address of the pier in Montego Bay is:                       
Montego Bay Cruise Ship Terminal             
Montego Freeport, St. James,                                                   
Jamaica W.I.

FINANCIAL MATTERS

Currency Onboard and Ashore

Onboard Currency – Currency onboard is the US dollar. Major currencies are accepted and can be exchanged at the Reception Desk. Travellers cheques are also accepted at a 2% charge.

Cuba – In Cuba at all airports in Cuba there are exchange booths. We suggest before leaving the airport you purchase an appropriate amount of Cuban Convertible Pesos (CUC) for onshore purchases. Please note American based credit cards may not be applicable in Cuba. There are currency exchange booths available in Havana, Santiago de Cuba, and Cienfuegos. In order to exchange currency you will need to present your passport. The ship does not have any CUC currency onboard.

Jamaica – The Jamaican dollar and the U.S. dollar are accepted. Please ensure that you bring US dollars from home.

Payment System

During the check-in procedure in the cruise terminal, you will receive your personal boarding card. You will use the card when making any purchases on the ship, ordering beverages, Duty Free, Spa services, etc. You will also require your boarding card to leave and come back onboard. Shortly after you embark we ask that you visit the Reception Desk to provide us with your credit card details or a cash deposit for your onboard purchases. The night prior to your disembarkation you will be provided with an itemized bill and be required to settle your account with the credit card you left on file. If you would like a separate account from your travelling companion please advise the Reception desk upon embarkation.

Contacting the Ship

The ship can be contacted with the following numbers: 001 9546 726 798/99 (Reception)
And by fax: 00870 765096512/13

For more detailed information, please visit our web-site: cuba.celestyalcruises.com
(FAQs and TERMS & CONDITIONS section)

Your Ship

When was the ship built?

The Celestyal Crystal is a 1992 conversion. In 1994 the ship was entirely renovated. Since then, Celestyal Crystal has been refurbished several times and renovated continually. The last renovations were in the fall of 2015 when 43 balcony cabins were added. (Total number of balconies: 53)

How big is the ship?

25,611 tonnes - 162m long (531 ft). It has nine passenger decks, 476 staterooms of which 53 have balconies, and can accommodate 952 guests in lower berths (total capacity1200).

How big are the cabins and balconies?

General questions about the cabin you’re interested in can be answered by your Travel Agent.

Do any of the cabins’ windows open?

With the exception of the balcony suites, the windows on the ship do not open for safety reasons.

What are some of the ship’s meeting area amenities?

Celestyal Crystal has conference rooms with audio/visual equipment such as: video projector, podium, flat screen TV, DVD player, laptops, flip charts, audio systems, and microphones. Conference rooms are located on Ouranos deck 8.

Is there a medical centre onboard?

Yes. The Celestyal Crystal has a medical center onboard. If you are taking any prescription medications we suggest that you carry a few days’ extra supply in case of flight delays or other unforeseen circumstances. Medication should be carried in your hand luggage. If you have any allergies, please alert your Travel Agent.

What is the electrical voltage onboard?

All cabins have electrical outlets for both 110 and 220 volts.

Is there an emergency contact number for the ship?

Yes. The ship can be contacted at the following numbers: 001 9546 726 798/99 (Reception) and by fax: 00870 765096512/13.

Will there be cell phone service while onboard the ship?

Yes, but please note that when your mobile phones are out of shore side network limits, the signal will be transmitted via the vessels’ satellite which increases the cost to you the subscriber. Please note that due to the vessel’s geographical location, local satellite communication interruptions may be experienced.

Are there scheduled church services onboard?

There are no scheduled church services onboard the ship.

Beverages & Dining

What’s included in my cruise?

Celestyal Cruise’s 7-day “All-Inclusive” package consists of all meals onboard; selected, predetermined shore excursions, beverage package*, gratuities, port charges, evening entertainment and theme nights.

* There are 3 different types of all-inclusive drink packages: white, blue and gold.
Pre-purchased Blue (alcoholic & non-alcoholic drinks) or white (non-alcoholic drinks) are incorporated in your cruise package+, however you may upgrade to our premium gold package.

+ For the German market only: beverage package will vary and is dependent on the package purchased).

How are meals served?

As a general rule the following applies:

Buffet breakfast is served in Amalthia Restaurant (Ouranos Deck 8), as well as Leda Casual Dining (Hera Deck 9).

Lunch is served “A la Carte” in Amalthia Restaurant (Ouranos Deck 8), as well as the lunch buffet in Leda Casual Dining (Hera Deck 9).

Dinner is always served “A la Carte” in Amalthia Restaurant (Ouranos Deck 8), and the Olympus Restaurant (Dionyssos Deck 5). Alternatively, buffet dinner is served in the Leda Casual Dining (Hera Deck 9) with the exception of the Captain’s Dinner and Gala Night.

Will there be snacks served in addition to the meals?

Snacks outside designated times, sandwiches, and pizza are available at an extra cost and can be purchased at the bars or other designated areas onboard.
Afternoon tea is available at no additional charge.

What is the menu like onboard?

Meat and produce is imported from North America weekly. Rum and some produce is purchased locally in Cuba. To provide you with an ‘authentic Cuba’ experience,
parts of the menu will explore modern and pre-1950s Cuban cuisine. Every day there will be an authentic Cuban dish served for lunch and dinner while the rest of the menu will include international dishes with a twist of Cuban flavors.

How do I notify you that I have a special dietary request?

Please notify your Travel Agent or call Celestyal Cruises
Upon boarding, allergies or concerns should be mentioned to the ship’s Maitre D’. We can accommodate gluten free meal requests. Kosher meals can be arranged upon request at an extra charge. Kosher meals must be pre-booked at minimum 40 days prior to your sailing date.

Are there two seating’s for meals?

Meals will be served on an open seating basis commencing at 6:30pm.

Can I sit with my friends or family at the same table for dinner each night?

Yes, please arrive in the Dining room at the same time with your friends and family. Our Maitre D’ will seat you together at the same table, subject, of course, to the size of the group. Large groups should contact the Maitre D’ through the Reception desk for further arrangements.

What is the dress code for dinners?

Smart casual, no shorts or sandals for the gentlemen. For the Captain’s dinner and gala event, elegant attire is encouraged but is entirely optional. Swimsuits and flip-flops are not allowed in the restaurants. Shorts or Bermuda shorts may be worn at dinner time in the Leda Casual dining on deck 9.

Is there room service available?

Yes, 24 hours/day for snacks, sandwiches, hot/cold beverages including beer and wine. Menu prices, with no delivery surcharge.

Is the tap water onboard the ship drinkable?

Yes, all water onboard is safe to drink. Tap water is freely available throughout the ship. Bottled water is also available onboard.

What is the minimum age for drinking alcohol onboard?

The minimum drinking age onboard is 18 years of age at time of sailing.

Are beverage packages available*?

Yes, with our all-inclusive program, pre-purchased choice of beverage packages will be reflected in the booking record The Blue Alcoholic Beverage package is preselected for adults 18 + years old. For our 2 to 17 years old guests a non-alcoholic drink package is selected. For select markets, pre-purchasing your beverage package may qualify for an early booking discount.

* For the German market only, the beverage package depends on the holiday package you have
purchased.

What is included in the beverages package?

For a full description of our beverage packages please refer to yourcubacruise.com/bar-beverages-are-included-your-cruise.

Can only one person in a cabin buy the package?

No, all occupants in the cabin must pre-select a choice of drink package (excluding children less than 5 years old).

Can I bring my own alcohol onboard?

Guests are not allowed to bring alcoholic beverages onboard during embarkation or in the ports of call. Any alcoholic beverages brought onboard will be collected by the ship’s security staff and passengers must remember to pick them up prior to their final disembarkation, as shipment of alcohol is not allowed.

 

What to Pack

What should we pack for our cruise?

Day wear: During summer, casual light-weight resort wear, including light cotton clothing, swimwear and beach robe are recommended. Tennis shoes or low heeled walking shoes are most suitable for exploring the ports of call. In case of a cool breeze or unexpected shower a light jacket or sweater is recommended. Please pack heavier attire during the winter months. A hat and sunglasses are always recommended. Binoculars will be a great asset to your enjoyment whilst at sea and during excursions. We also suggest you have your camera ready at
all times. When visiting places of worship, shorts are not allowed and shoulders should be covered. It is very important that you bring with you mosquito repellant for ashore use.

Evening wear: The shipboard daily program will inform you of the evening (after 6:00 pm ) dress code onboard. The majority of evenings onboard are country club casual but, there is one formal evening included. Suggested attire for the formal night: a suit for gentle-men and a cocktail dress or pants suit for the ladies.

Reservation Guidelines

What is the minimum age to travel?

For health and safety, infants under 3 months old are not permitted onboard. If your baby is older than 3 months, they may travel. If a baby cot is required, please alert your Travel Agent. Please note that we do not carry baby food, nor do we provide babysitting service. Please ensure that children/infant life jackets have been placed in your cabin. For more information about travelling with a baby, you may contact your Travel Agent or our call center at 1- 855-364-4999 or by email to info@yourcubacruise.com. Infants, children and youths are welcome if accompanied by their parents or a guardian of age 18 years old and above.

Are pregnant passengers permitted to travel?

Yes, only up to their 24th week of pregnancy, provided that they are holders of a written certification for travelling ability issued by their gynecologist.
We recommend that pregnant women who have not yet completed the 12th week of their pregnancy by the date of the cruise, to contact their gynecologist.

Are there any special health requirements?

Check with your Travel Agent and/or your doctor regarding the health requirements of the countries to be visited. In certain circumstances a “fit to travel” declaration from your physician may be required. Passengers who need assistance and/or have special requests or need special facilities or equipment must notify their Travel Agent or contact our call center at 1-855-3644999 at the time of booking.

Please see “Terms and Conditions, CLIENTS REQUIRING EXTRA CARE & ASSISTANCE” on the Celestyal Cruises website cuba.celestyalcruises.com

What is the policy for name changes and cancellation penalties?

See “Terms & Conditions” on the Celestyal Cruises website (unless otherwise specified in your contract) cuba.celestyalcruises.com

Is there a waitlist option? 

No.

Do I need a valid passport?

A valid passport is required for the cruise. You will need your passport and your Cuban visa to disembark at every port of call in Cuba during this voyage.

Specifically for Canadian passport holders passport validity of 1 month from the last day of travel is required when flying into Cuba. For U.S. passport holders, passport validity must be for the duration of stay when flying into Cuba. All guests flying/or cruising into Jamaica holding U.S., or Canadian Passports, passports must be valid for the duration of your stay in Jamaica. We also suggest that you bring a photocopy of your passport and leave it in your cabin.

It is the responsibility of our passengers to secure the latest updates on passports validity and to obtain at their own expense all necessary travel documents required by relevant government authorities, at all ports of call, and to comply with the various laws thereof.

Do I need a Cuban Visa?

If you are travelling with a non-Canadian or U.S. passport, please check with your local Cuban Consulate or Tourist Office for any specific requirements.

If you embark in Havana, Cuba: To enter Cuba you will need a Cuban visa. This may be included with your airfare and will be provided to you on your flight. If you need to purchase a Cuban visa please contact the local Cuban Embassy/Consulate in your home country. You will need to keep the Cuban visa in your passport at all times. You will need to surrender your visa to the Cuban authorities when the ship departs from Cienfuegos on route to Jamaica. Before re-entering Cuba in Santiago de Cuba, you will obtain a new visa from our reception desk. The cost is already covered in your cruise fare. A Jamaican visa is not required for transit passengers that are visiting the port of Montego Bay
for a few hours.

If you embark in Montego Bay, Jamaica: You will obtain your Cuban visa from the reception desk upon check in. The cost is covered in your cruise fare. In addition to the Cuban visa, if you embark in Montego Bay, please check with the local Jamaican Embassy/Consulate, whether a Jamaican visa is required, in order to fly into Jamaica.

Do I require medical or travel insurance?

Medical insurance is mandatory for all tourists visiting Cuba. This is a requirement of the Cuban government and all passengers MUST be able to show proof of medical insurance before they are allowed to board the ship. Without proof of medical insurance you will be denied boarding and in such cases no refunds will be provided. Travel insurance is however highly recommended although not mandatory, for your own protection.

Does Celestyal Cruises offer insurance?

Yes, in cooperation with Mondial Assistance we offer passengers traveling with us, the opportunity to purchase travel and compulsory medical insurance designed with the cruise in mind. Mondial Assistance is one of the leading names worldwide providing travel insurance and assistance services. Please visit the insurance page of our website under the Your Cruise tab for full details on the policy. You can purchase insurance at the time of booking or by visiting our website at: http://yourcubacruise.com/terms-and-conditions/travel-insurance

Are there departure taxes to pay when leaving Cuba or Jamaica?

If you are flying out of Jamaica there is a departure tax of $35 USD per person (subject to change) which is usually collected by the airlines through your ticket.
If you are a Jamaican national or if you have stayed in Jamaica for more than 24 hours before your cruise you will be required to pay the departure tax of $35 USD per person (subject to change) when you arrive at the port of Montego Bay.

Can I travel with Celestyal Cruises if I am an American citizen?

Yes. The Office of Foreign Assets Control (OFAC) has introduced new general licenses within 12 categories of authorized travel to Cuba that require no formal application, prior permission nor advance notification to U.S. officials. Celestyal Cruises now welcomes Americans onboard by offering two easy ways to travel: book a comprehensive program with an authorized U.S. tour operator partner or book through your preferred Travel Agent. See our website for more details.

According to Cuba Tourism, Cuba does not impose any restrictions on Americans. Their entry requirements are the same for all countries: tourists will need a valid passport and a Cuban visa. In the case of Americans, passports should be valid for the duration of your stay. While for Canadian passport holders, passport validity of 1 month from the date of travel is sufficient. Please note that as part of the People to People license required for all U.S. passengers, you will need to complete the necessary programs and shore excursions while sailing with us.

Is the ship wheelchair accessible?

Yes, Celestyal Crystal is wheelchair accessible. The ship offers a limited number of wheelchair accessible cabins. They have wood floors, wider doors, and a lightly ramped floor into the washroom. Photos are available upon request. Booking a wheelchair accessible cabin is done through our reservations department call center on a request basis. If you require a wheelchair for
any part of your cruise due to mobility issues, please contact your Travel Agent or call 1-855364-4999 in order to obtain and complete a questionnaire that will allow us to assess your needs and provide the best information and accommodation for you while onboard with us.

However, at certain ports of call, small boats known as “tenders” are used to transport passengers from the ship to shore. Certain tenders may not be accessible to individuals using wheelchairs or mobility scooters. In addition the tendering process at a particular port under weather, sea, swell, current and/or tide conditions may prove difficult for a safe transfer to take place. In each case, it will be the decision of the ship’s Master to determine, based on his evaluation of safety issues for our guests and crew, whether or not a guest using a wheelchair may board a tender. In order to safely board tenders, guests must be able to take steps and use a collapsible/fold up wheelchair; motorized wheel-chairs and mobility scooters cannot be taken on tenders.

How do I find out the price for my trip with Celestyal Cruises?

Please call your Travel Agent or visit our website at cuba.celestyalcruises.com to check prices and availability. Your Travel Agent will begin the booking process for choice date and the available cabins will display with prices.

Are there any additional port charges and gratuity fees?

Port charges and gratuities are included in your cruise fare. For sailings after November 18, 2016, port charges & gratuities are $304(USD)/€235 per person for adults, $269(USD)/€207pp for children (age 2-11.99) and $234(USD)/€179pp for infants (3 months - 1.99 years).

Do infants pay cruise fare, port charges and gratuities?

Infants from 3 months and up to their second birth date as of the first day of sailing do not pay a cruise fare when sharing a cabin with a minimum of two adults. Port charges and gratuities of $234(USD)/€179pp must be paid.

If I am travelling by myself, is there a single supplement?

Yes, there is a single supplement. It is an additional 80% of the cruise price for categories IA to XD and 100% for cabins XF and higher.

Does Celestyal Cruises also offer flights?

No. Celestyal Cruises does not offer flights. Please check with your Travel Agent or preferred airline for information.

Are transfers from airport to ship and ship to airport available?

Yes. Please contact your Travel Agent or call 1-855-364-4999 for pricing.

How far are the piers from the airports?

From the Havana Airport to the Havana pier the drive is approximately 1 hour; from the Varadero Airport to the Havana pier it is a 2-hour drive.

The address of the pier in Havana is:

Terminal de cruceros (CRUISE TERMINAL) Muelle San Francisco, Avenida San Pedro No 1, Municipio Habana Vieja, La Habana

In Jamaica the drive from the Montego Bay Airport to the pier in Montego Bay is approximately 45 minutes.

The address of the pier in Montego Bay is:

Montego Bay Cruise Ship Terminal. Montego Freeport, St. James Jamaica W.I.

Are there pre- and post-cruise options?

No. Celestyal Cruises does not provide pre and post options. Please contact your Travel Agent for options.

Is it possible to disembark at ports other than Havana and Montego Bay?

No, it is not possible to deviate from the standard cruise itinerary. Exceptions can be made in case of emergency.

What are the embarkation and disembarkation times?

HAVANA:
Embarkation in Havana is MONDAY between 1pm and 11pm. Disembarkation after the ship is cleared by Cuban authorities is at approximately 11am. All passengers should be fully disembarked by 1pm. In Havana the drive to the Jose Marti Airport is approximately 1 hour. The drive to Varadero is approximately 2 hours. Passengers who are not at the check in 1 hour prior to departure are considered as no-show. Allow sufficient time from your flight arrival at the airport to the port, taking into consideration possible heavy traffic.

MONTEGO BAY:
Embarkation in Montego Bay is FRIDAY from 1pm to 4:30pm. Disembarkation is any time after 10am. All passengers should be fully disembarked by 12pm. Please note that you should arrive at the port not later than one hour prior to departure. Passengers who are not at the check in 1 hour prior to departure are considered as no-show. Allow sufficient time from your flight arrival at the airport to the port, taking into consideration possible heavy traffic. The drive to the airport in Montego Bay is approximately 45 minutes from the pier.

Are there luggage restrictions?

Please contact your airline for luggage allowances. We strongly recommend the use of security locks for your luggage throughout your journey. Jewelry, medication, travel documents and passport/ID should be kept in your hand luggage which should be kept with you at all times. All luggage should be clearly labeled. Celestyal Cruises is not responsible for any loss or damage to your luggage during transit to the vessel. In case of loss or damage, you should immediately advise the carriers involved and your travel insurance company.

Does Celestyal Cruises provide luggage tags?

Yes, luggage tags are provided at the pier upon check in. Your luggage will be tagged and delivered to your cabin.

Are there any items that will not be allowed onboard?

Please note that fire arms, ammunition, explosives, fireworks, deadly weapons and knives or sharp blades over four inches long, stun guns, blank or prop guns, gun replicas and illegal drugs of any kind are prohibited without exception. If you are carrying any of these items you are obliged to declare them to the security staff. Failing to do so may result in denial to board and prosecution by the authorities. For safety reasons hover boards, drones or similar devices are not allowed onboard our ships.

Reservation System

What is the option and payment policy?

Bookings will hold on option for 1 day, after which deposit is due in order to hold the booking until final payment. Final payment is due 60 days prior to sailing. Option period for bookings made through a Travel Agent may vary. Bookings that do not have the deposit applied within the advised period will automatically cancel.

How do I make a reservation with Celestyal Cruises?

Please contact your Travel Agent.

Can I make changes to my reservation?

Yes, you will need to either contact your Travel Agent or call 1 855 364-4999

Is it possible to purchase bon voyage gifts?

Yes. Celestyal Cruises can provide special celebration packages and gifts such as fruit baskets, flowers, wine, or a gift certificate for the spa at an extra cost. We recommend making arrangements no less than two weeks before sailing to ensure the gift is available onboard. Please contact your Travel Agent or 1 855 364-4999.

Is it possible to add special requests when making a reservation (bedding, diet restrictions, etc.)?

Yes, please contact your Travel Agent or call 1-855-364-4999.

Which credit cards are accepted?

Visa, MasterCard and American Express.

What are the terms and conditions associated with cancellation?

A full description of our cancellation policy is listed in the Terms & Conditions on our website.

Is web check-in required prior to sailing?

Web check-in is not required. All mandatory information required is collected at the time of the booking (name, passport number date of issue & expiration, date of birth, address, etc.)

What do I need to board the ship?

As soon as a booking is paid in full an E-ticket will be issued automatically to the email on file. This E-ticket, along with your passport, visa (where applicable) and medical insurance is all you will need to board the ship.

What should I do if I do not have access to the Internet onboard?

Please contact our call center.

Will there be a lifeboat drill?

According to maritime law, everyone is required to participate in a muster (emergency procedure) drill prior to the ship’s departure. This drill is mandatory and will be announced over the public address system. Please pay careful attention to the instructions that are provided. Once in your cabin, please read the safety instructions and familiarize yourself with the location of your life jacket.

What is the currency onboard?

The currency onboard is U.S. Dollars, however all hard currencies are accepted at the ship’s currency exchange rate for the final settlement of your onboard account. Please ensure that you bring U.S. Dollars from home. To pay for your shipboard account you can use Visa, MasterCard, American Express, or Cash in U.S. Dollars. Personal checks are not accepted.

How do I settle my shipboard account?

During the check-in procedure in the cruise terminal, you will receive your personal boarding card. You will use the card when making any purchases on the ship, ordering beverages, duty free, spa services etc. You will also require your boarding card to leave and return onboard. Shortly after you embark, you are requested to visit the Reception desk to provide us with your credit card details or a cash deposit for your onboard purchases. The night prior to disembarkation, you will be provided with an itemized bill and asked to settle your account with the credit card you left on file. If you would like a separate account from your travelling companion, you will need to advise the Reception desk of this upon embarkation. In case of loss of your boarding card, please report it immediately to the vessel’s Security officer or Reception staff.

What languages will be spoken onboard the ship?

Primarily English. Announcements and printed materials will be available in English and several other languages, depending on passengers’ nationalities. Out of courtesy to your fellow travelers, we ask that you remain quiet during all announcements. Please pay attention to all announcements, especially the ones concerning your safety. We have an international crew that will undoubtedly be able to assist you in any language you prefer.

Is smoking permitted?

Smoking is permitted only in assigned areas on open decks. Please check the ship’s daily program for further guidance.

Are hairdryers provided?

Yes, they are available in all cabin categories.

Is there a wake-up call service onboard?

Yes.

Is there a safety deposit box for storing valuables in all cabins?

Yes, they are available in all cabins and can be used to store important documentation, and valuable items such as jewelry, money, etc. The company is not responsible for any theft or loss of any items not kept in the safety deposit boxes. The company does not accept responsibility for loss or theft of cameras, video cameras, chargers, mobile phones, lap tops, tablets, jewelry or any other valuable items which are your responsibility at all times. Our liability is limited by the Athens Convention as per the carriers’ conditions of carriage.

What kind of activities are available for children onboard?

Kids’ activities are provided for 1-2 hours per day depending on demand and number of children onboard. Celestyal Cruises is not able to offer babysitting services. Minimum age for participation in kids’ activities is 4 years old. The Kids’ Room may not always be available throughout the cruise. Please check with the Reception desk once onboard for the most up-todate details on our Kids’ programs and in your Daily Program.

Are there computers onboard with Internet access? If I bring my own laptop is there Wi-Fi? Is there an additional charge for this service?

The Celestyal Crystal relies on satellite service for its communications. You can purchase internet access for all of your devices at a cost (laptop, smartphone, tablet etc.) and is available through wifi in all cabins and numerous Access Points and common areas of the ship.

Can I use the telephone to call home?

Yes, satellite telephone calls are available at an extra charge. You will find dialing information in your cabin information folder.

Is there a gift shop onboard?

Yes, the ship is equipped with a gift shop, Agora Duty Free, on Dionyssos deck 5.

Are there laundry facilities onboard?

Self-service laundry is not available on our ship but we do offer full laundry and dry cleaning services. You will find a complete list of services and charges in your cabin. We do not provide irons in staterooms as they constitute a fire hazard. Bringing your own personal iron or clothes steamer is also not permitted.

Are spa and fitness services onboard?

Yes. The Celestyal Crystal offers a full service wellness center onboard. The wellness center is located on deck 9. Hair, manicure, pedicure, a variety of relaxing massage techniques, and wide selection of organic skin products are available onboard. Meet our experienced personnel for a complimentary consultation to select the services most suited to you and make sure to book your appointments early to avoid disappointment. Also on deck 9 is the Olympian fitness center available to all passengers. Consult your daily newsletter for fitness center hours.

Is there a casino onboard?

Yes. During your cruise, you may try your luck on the slot machines, roulette, black jack or bingo. Minimum age is 18 years. Please note that your shipboard account is not valid in the Casino.

Shore Excursions

Which shore excursions are included in Celestyal Cruise’s all-inclusive package?

Selected, predetermined shore excursions are included.*

* For German market only: depending on the holiday package you have purchased

Can I change any of these included predetermined shore excursions?

No. The Shore Excursion team has selected excursions nothing short of extraordinary in every port. With local guides and experts, Cuban onboard experts, and Cuba’s incredible natural diversity we will help you find your authentic Cuba. Arrangements can be made onboard the ship for additional shore excursions.

If I take an Excursion on the last day of travel, can my luggage be stored until my return?

Yes, storage can be arranged. Please contact the Reception desk for further information.

What currency should I be using when ashore?

In Cuba the currency is the CUC. When going to exchange money please bring your passport. In Jamaica the currency is the Jamaican dollar, however U.S. Dollars and Euro is widely accepted.

Are shore excursions offered in languages other than English?

Yes. We can accommodate various languages as long as minimum numbers are satisfied. It is recommended that you call your Travel Agent or 1 855 364-4999 to advise on your preferred language four weeks prior to sailing.

Are wheelchair accessible excursions available?

Although Celestyal Cruises takes the comfort of passengers using wheelchairs very seriously, facilities in ports of call vary significantly; wheelchair accessibility may not be available for shore tours or in certain ports of call. Celestyal Cruises is not responsible for accessibility in its ports of call.

 

Please feel free to check out our YouTube Channel to get a feel for our cruise.

https://www.youtube.com/user/YourCubaCruise/videos

 

Ship Details

When was the ship built?

The Celestyal Crystal is a 1992 conversion. In 1994 the ship was entirely renovated. Since then, Celestyal Crystal has been refurbished several times and renovated continually. The last renovations were in the fall of 2015 when 43 balcony cabins were added. (Total number of balconies: 53)

How big is the ship?

25,611 tonnes - 162m long (531 ft). It has nine passenger decks, 476 staterooms of which 53 have balconies, and can accommodate 952 guests in lower berths (total capacity1200).

How big are the cabins and balconies?

General questions about the cabin you're interested in can be answered by our reservation agents.

Do any of the cabins' windows open?

With the exception of the balcony suites, the windows on the ship do not open for safety reasons.

What are some of the ship’s meeting area amenities?

Celestyal Crystal has conference rooms with audio/visual equipment such as: video projector, podium, flat screen TV, DVD player, laptops, flip charts, audio systems, and microphones. Conference rooms are located on Ouranos deck 8.

Is there a medical centre onboard?

Yes. The Celestyal Crystal has a medical center onboard. If you are taking any prescription medications we suggest that you carry a few days’ extra supply in case of flight delays or other unforeseen circumstances. Medication should be carried in your hand luggage. If you have any allergies, please contact our call center.

What is the electrical voltage onboard?

All cabins have electrical outlets for both 110 and 220 volts.

Is there an emergency contact number for the ship?

Yes. The ship can be contacted at the following numbers: 001 9546 726 798/99 (Reception) and by fax: 00870 765096512/13.

Will there be cell phone service while onboard the ship?

Yes, but please note that when mobile phones are out of shore side network limits, the signal will be transmitted via the vessels’ satellite, which increases the cost to the subscriber. Please note that due to the vessel’s geographical location, local satellite communication interruptions may be experienced.

Are there scheduled church services onboard?

There are no scheduled church services onboard the ship.

Beverages & Dining

What's included in my cruise?

Celestyal Cruise’s 7-day “All-Inclusive” package consists of all meals onboard; selected, predetermined shore excursions, beverage package*, gratuities, port charges, evening entertainment and theme nights.

* There are 3 different types of all-inclusive drink packages: white, blue and gold.Pre-purchased Blue (alcoholic & non-alcoholic drinks) or white (non-alcoholic drinks) are incorporated in your cruise package+, however you may upgrade to our premium gold package.

+ For the German market only: beverage package will vary and is dependent on the package purchased.

How are meals served?

As a general rule the following applies:

Buffet breakfast is served in Amalthia Restaurant (Ouranos Deck 8), as well as Leda Casual Dining (Hera Deck 9).

Lunch is served “A la Carte” in Amalthia Restaurant (Ouranos Deck 8), as well as the lunch buffet in Leda Casual Dining (Hera Deck 9).

Dinner is always served “A la Carte” in Amalthia Restaurant (Ouranos Deck 8), and the Olympus Restaurant (Dionyssos Deck 5). Alternatively, buffet dinner is served in the Leda Casual Dining (Hera Deck 9) with the exception of the Captain’s Dinner and Gala Night. 

Will there be snacks served in addition to the meals?

Snacks outside designated times, sandwiches, and pizza are available at an extra cost and can be purchased at the bars or other designated areas onboard. Afternoon tea is available at no additional charge. 

What is the menu like onboard?

Meat and produce is imported from North America weekly. Rum and some produce is purchased locally in Cuba. To provide you with an ‘authentic Cuba’ experience, parts of the menu will explore modern and pre-1950s Cuban cuisine. Every day there will be an authentic Cuban dish served for lunch and dinner while the rest of the menu will include international dishes with a twist of Cuban flavors. 

How do I notify you that I have a special dietary request?

Please notify our call center. Upon boarding, allergies or concerns should be mentioned to the ship’s Maitre D’. We can accommodate gluten free meal requests. Kosher meals can be arranged upon request at an extra charge. Kosher meals must be pre-booked at minimum 40 days prior to your sailing date. 

Are there two seating’s for meals?

Meals will be served on an open seating basis commencing at 6:30pm.

Can I sit with my friends or family at the same table for dinner each night?

Yes, please arrive in the Dining room at the same time with your friends and family. Our Maitre D’ will seat you together at the same table, subject to the size of the group. Large groups should contact the Maitre D’ through the Reception desk for further arrangements. 

What is the dress code for dinners?

Smart casual, no shorts or sandals for the gentlemen. For the Captain’s dinner and gala event, elegant attire is encouraged but is entirely optional. Swimsuits and flip-flops are not allowed in the restaurants. Shorts or Bermuda shorts may be worn at dinner time in the Leda Casual dining on deck 9. 

Is there room service available?

Yes, 24 hours/day for snacks, sandwiches, hot/cold beverages including beer and wine. Menu prices, with no delivery surcharge. 

Is the tap water onboard the ship drinkable?

Yes, all water onboard is safe to drink. Tap water is freely available throughout the ship. Bottled water is also available onboard. 

What is the minimum age for drinking alcohol onboard?

The minimum drinking age onboard is 18 years of age at time of sailing. 

Are beverage packages available?

Yes, with our all-inclusive program, pre-purchased choice of beverage packages will be reflected in the booking record

The Blue Alcoholic Beverage package is preselected for adults 18 + years old.

For our 2 to 17 years old guests a non-alcoholic drink package is selected.

For select markets, pre-purchasing your beverage package may qualify for an early booking discount.

* For the German market only, the beverage package depends on the holiday package you have purchased.

What is included in the various beverage packages?

For a full description of our beverage packages please refer to yourcubacruise.com/bar-beverages-are-included-your-cruise.

Can only one person in a cabin buy the package?

No, all occupants in the cabin must pre-select a choice of drink package (excluding children less than 5 years old). 

Can guests bring their own alcohol onboard?

Guests are not allowed to bring alcoholic beverages onboard during embarkation or in the ports of call. Any alcoholic beverages brought onboard will be collected by the ship’s security staff and passengers must remember to pick them up prior to their final disembarkation, as shipment of alcohol is not allowed. 

What to Pack

What should we pack for our cruise?

Day wear: During summer, casual light-weight resort wear, including light cotton clothing, swimwear and beach robe are recommended. Tennis shoes or low heeled walking shoes are most suitable for exploring the ports of call. In case of a cool breeze or unexpected shower a light jacket or sweater is recommended. Please pack heavier attire during the winter months. A hat and sunglasses are always recommended. Binoculars will be a great asset to your enjoyment whilst at sea and during excursions. We also suggest you have your camera ready at all times. When visiting places of worship, shorts are not allowed and shoulders should be covered. It is very important that you bring with you mosquito repellant for ashore use.

Evening wear: The shipboard daily program will inform you of the evening (after 6:00 pm ) dress code onboard. The majority of evenings onboard are country club casual but, there is one formal evening included. Suggested attire for the formal night: a suit for gentle-men and a cocktail dress or pants suit for the ladies. 

Reservation Guidelines

What is the minimum age to travel?

For health and safety, infants under 3 months old are not permitted onboard. If your baby is older than 3 months, they may travel. If a baby cot is required, please alert our call center. Please note that we do not carry baby food, nor do we provide babysitting service. Please ensure that children/infant life jackets have been placed in your cabin. For more information about travelling with a baby, you may contact our call center at 1- 855-364-4999 or by email to info@yourcubacruise.com. Infants, children and youths are welcome if accompanied by their parents or a guardian of age 18 years old and above. 

Are pregnant passengers permitted to travel?

Yes, only up to their 24th week of pregnancy, provided that they are holders of a written certification for travelling ability issued by their gynecologist. We recommend that pregnant women who have not yet completed the 12th week of their pregnancy by the date of the cruise, to contact their gynecologist. 

Are there any special health requirements? 

Check with your doctor regarding the health requirements of the countries to be visited. In certain circumstances a “fit to travel” declaration from your physician may be required. Passengers who need assistance and/or have special requests or need special facilities or equipment must contact our call center at 1-855-364-4999 at the time of booking.

Please see “Terms and Conditions, CLIENTS REQUIRING EXTRA CARE & ASSISTANCE” on the Celestyal Cruises website cuba.celestyalcruises.com 

What is the policy for name changes and cancellation penalties?

See “Terms & Conditions” on the Celestyal Cruises website (unless otherwise specified in your contract) cuba.celestyalcruises.com.

Is there a waitlist option?

No.

Do I need a valid passport?

A valid passport is required for the cruise. You will need your passport and your Cuban visa to disembark at every port of call in Cuba during this voyage. 

Specifically for Canadian passport holders passport validity of 1 month from the last day of travel is required when flying into Cuba. For U.S. passport holders, passport validity must be for the duration of stay when flying into Cuba. All guests flying/or cruising into Jamaica holding U.S., or Canadian Passports, passports must be valid for the duration of your stay in Jamaica. We also suggest that you bring a photocopy of your passport and leave it in your cabin.

It is the responsibility of our passengers to secure the latest updates on passports validity and to obtain at their own expense all necessary travel documents required by relevant government authorities, at all ports of call, and to comply with the various laws thereof. 

Do I need a Cuban Visa?

If you are travelling with a non-Canadian or U.S. passport, please check with your local Cuban Consulate or Tourist Office for any specific requirements.

If you embark in Havana, Cuba: To enter Cuba you will need a Cuban visa. This may be included with your airfare and will be provided to you on your flight. If you need to purchase a Cuban visa please contact the local Cuban Embassy/Consulate in your home country. You will need to keep the Cuban visa in your passport at all times. You will need to surrender your visa to the Cuban authorities when the ship departs from Cienfuegos on route to Jamaica. Before re-entering Cuba in Santiago de Cuba, you will obtain a new visa from our reception desk. The cost is already covered in your cruise fare. A Jamaican visa is not required for transit passengers that are visiting the port of Montego Bay for a few hours.

If you embark in Montego Bay, Jamaica: You will obtain your Cuban visa from the reception desk upon check in. The cost is covered in your cruise fare. In addition to the Cuban visa, if you embark in Montego Bay, please check with the local Jamaican Embassy/Consulate, whether a Jamaican visa is required, in order to fly into Jamaica. 

Do I require medical or travel insurance?

Medical insurance is mandatory for all tourists visiting Cuba. This is a requirement of the Cuban government and all passengers MUST be able to show proof of medical insurance before they are allowed to board the ship. Without proof of medical insurance you will be denied boarding and in such cases no refunds will be provided. Travel insurance is however highly recommended although not mandatory, for your own protection. 

Does Celestyal Cruises offer insurance?

Yes, in cooperation with Mondial Assistance we offer passengers traveling with us, the opportunity to purchase travel and compulsory medical insurance designed with the cruise in mind. Mondial Assistance is one of the leading names worldwide providing travel insurance and assistance services. Please visit the insurance page of our website under the Your Cruise tab for full details on the policy. You can purchase insurance at the time of booking or by visiting our website at: http://yourcubacruise.com/terms-and-conditions/travel-medical-insurance.

Are there departure taxes to pay when leaving Cuba or Jamaica?

If you are flying out of Jamaica there is a departure tax of $35 USD per person (subject to change) which is usually collected by the airlines through your ticket. If you are a Jamaican national or if you have stayed in Jamaica for more than 24 hours before your cruise you will be required to pay the departure tax of $35 USD per person (subject to change) when you arrive at the port of Montego Bay. 

Can my passengers travel with Cuba Cruise if they are American citizens?

Yes. The Office of Foreign Assets Control (OFAC) has introduced new general licenses within 12 categories of authorized travel to Cuba that require no formal application, prior permission nor advance notification to U.S. officials. Celestyal Cruises now welcomes Americans onboard by offering two easy ways to travel: book a comprehensive program with an authorized U.S. tour operator partner. See our website for more details.

According to Cuba Tourism, Cuba does not impose any restrictions on Americans. Their entry requirements are the same for all countries: tourists will need a valid passport and a Cuban visa. In the case of Americans, passports should be valid for the duration of your stay. While for Canadian passport holders, passport validity of 1 month from the date of travel is sufficient. Please note that as part of the People to People license required for all U.S. passengers, you will need to complete the necessary programs and shore excursions while sailing with us. 

Is the ship wheelchair accessible?

Yes, Celestyal Crystal is wheelchair accessible. The ship offers a limited number of wheelchair accessible cabins. They have wood floors, wider doors, and a lightly ramped floor into the washroom. Photos are available upon request. Booking a wheelchair accessible cabin is done through our reservations department call center on a request basis. If you require a wheelchair for any part of your cruise due to mobility issues, please contact our call center in order to obtain and complete a questionnaire that will allow us to assess your needs and provide the best information and accommodation for you while onboard with us. 

However, at certain ports of call, small boats known as “tenders” are used to transport passengers from the ship to shore. Certain tenders may not be accessible to individuals using wheelchairs or mobility scooters. In addition the tendering process at a particular port under weather, sea, swell, current and/or tide conditions may prove difficult for a safe transfer to take place. In each case, it will be the decision of the ship’s Master to determine, based on his evaluation of safety issues for our guests and crew, whether or not a guest using a wheelchair may board a tender. In order to safely board tenders, guests must be able to take steps and use a collapsible/fold up wheelchair; motorized wheel-chairs and mobility scooters cannot be taken on tenders.

How do I find out the price for my trip with Celestyal Cruises? 

Please call our call center or visit our website at cuba.celestyalcruises.com to check prices and availability. 

Are there any additional port charges and gratuity fees? 

Port charges and gratuities are included in your cruise fare. Port charges & gratuities are $304(USD)/€235 per person for adults, $269(USD)/€207pp for children (age 2-11.99) and $234(USD)/€179pp for infants (3 months - 1.99 years). 

Do infants pay cruise fare, port charges and gratuities? 

Infants from 3 months and up to their second birth date as of the first day of sailing do not pay a cruise fare when sharing a cabin with a minimum of two adults. Port charges and gratuities of $234(USD)/€179pp must be paid.

If travelling alone, is there a single supplement? 

Yes, there is a single supplement. It is an additional 80% of the cruise price for categories IA to XD and 100% for cabins XF and higher. 

Does Celestyal Cruises also offer flights? 

No. Celestyal Cruises does not offer flights. Please check with one of our preferred tour operator partners or Huntington Travel for information. 

Are transfers from airport to ship and ship to airport available? 

Yes. Please contact our call center. 

How far are the piers from the airports? 

From the Havana Airport to the Havana pier the drive is approximately 1 hour; from the Varadero Airport to the Havana pier it is a 2-hour drive. The address of the pier in Havana is: Terminal de cruceros (CRUISE TERMINAL) Muelle San Francisco, Avenida San Pedro No 1, Municipio Habana Vieja, La Habana 

In Jamaica the drive from the Montego Bay Airport to the pier in Montego Bay is approximately 45 minutes. The address of the pier in Montego Bay is: Montego Bay Cruise Ship Terminal. Montego Freeport, St. James Jamaica W.I. 

Are there pre- and post-cruise options? 

No. Celestyal Cruises does not provide pre and post options. 

Is it possible to disembark at ports other than Havana and Montego Bay? 

No, it is not possible to deviate from the standard cruise itinerary. Exceptions can be made in case of emergency. 

What are the embarkation and disembarkation times? 

HAVANA: Embarkation in Havana is MONDAY between 1pm and 11pm. Disembarkation after the ship is cleared by Cuban authorities is at approximately 11am. All passengers should be fully disembarked by 1pm. In Havana the drive to the Jose Marti Airport is approximately 1 hour. The drive to Varadero is approximately 2 hours. Passengers who are not at the check in 1 hour prior to departure are considered as no-show. Allow sufficient time from your flight arrival at the airport to the port, taking into consideration possible heavy traffic.

MONTEGO BAY: Embarkation in Montego Bay is FRIDAY from 1pm to 4:30pm. Disembarkation is any time after 10am. All passengers should be fully disembarked by 12pm. Please note that you should arrive at the port not later than one hour prior to departure. Passengers who are not at the check in 1 hour prior to departure are considered as no-show. Allow sufficient time from your flight arrival at the airport to the port, taking into consideration possible heavy traffic. The drive to the airport in Montego Bay is approximately 45 minutes from the pier. 

Are there luggage restrictions?

Please contact the airline for luggage allowances. We strongly recommend the use of security locks for your luggage throughout your journey. Jewelry, medication, travel documents and passport/ID should be kept in your hand luggage which should be kept with you at all times. All luggage should be clearly labeled. Celestyal Cruises is not responsible for any loss or damage to your luggage during transit to the vessel. In case of loss or damage, you should immediately advise the carriers involved and your travel insurance company. 

Does Celestyal Cruises provide luggage tags? 

Yes, luggage tags are provided at the pier upon check in. Your luggage will be tagged and delivered to your cabin. 

Are there any items that will not be allowed onboard? 

Please note that fire arms, ammunition, explosives, fireworks, deadly weapons and knives or sharp blades over four inches long, stun guns, blank or prop guns, gun replicas and illegal drugs of any kind are prohibited without exception. If you are carrying any of these items you are obliged to declare them to the security staff. Failing to do so may result in denial to board and prosecution by the authorities. For safety reasons hover boards, drones or similar devices are not allowed onboard our ships. 

Reservation System

What is the option and payment policy? 

Bookings will hold on option for 1 day, after which deposit is due in order to hold the booking until final payment. Final payment is due 60 days prior to sailing. Option period for bookings may vary. Bookings that do not have the deposit applied within the advised period will automatically cancel. 

How do I make a reservation with Celestyal Cruises? 

Please contact our call center at 1855 364 4999. 

Can I make changes to my reservation? 

Yes, please contact our call center. 

Is it possible to purchase bon voyage gifts? 

Yes. Celestyal Cruises can provide special celebration packages and gifts such as fruit baskets, flowers, wine, or a gift certificate for the spa at an extra cost. We recommend making arrangements no less than two weeks before sailing to ensure the gift is available onboard. Please contact our call center. 

Is it possible to add special requests when making a reservation (bedding, diet restrictions, etc.)? 

Yes, please contact our call center. 

Which credit cards are accepted? 

Visa, MasterCard and American Express. 

What are the terms and conditions associated with cancellation? 

A full description of our cancellation policy is listed in the Terms & Conditions on our website. 

Is web check-in required prior to sailing? 

Web check-in is not required. All mandatory information required is collected at the time of the booking (name, passport number date of issue & expiration, date of birth, address, etc.) 

What do I need to board the ship? 

As soon as a booking is paid in full an E-ticket will be issued automatically to the email on file. This E-ticket, along with your passport, visa (where applicable) and medical insurance is all you will need to board the ship.

What should I do if I do not have access to the Internet onboard?

Please contact our call center. 

Will there be a lifeboat drill? 

According to maritime law, everyone is required to participate in a muster (emergency procedure) drill prior to the ship’s departure. This drill is mandatory and will be announced over the public address system. Please pay careful attention to the instructions that are provided. Once in your cabin, please read the safety instructions and familiarize yourself with the location of your life jacket. 

What is the currency onboard? 

The currency onboard is U.S. Dollars, however all hard currencies are accepted at the ship’s currency exchange rate for the final settlement of your onboard account. Please ensure that you bring U.S. Dollars from home. To pay for your shipboard account you can use Visa, MasterCard, American Express, or Cash in U.S. Dollars. Personal checks are not accepted. 

How do I settle my shipboard account? 

During the check-in procedure in the cruise terminal, you will receive your personal boarding card. You will use the card when making any purchases on the ship, ordering beverages, duty free, spa services etc. You will also require your boarding card to leave and return onboard. Shortly after you embark, you are requested to visit the Reception desk to provide us with your credit card details or a cash deposit for your onboard purchases. The night prior to disembarkation, you will be provided with an itemized bill and asked to settle your account with the credit card you left on file. If you would like a separate account from your travelling companion, you will need to advise the Reception desk of this upon embarkation. In case of loss of your boarding card, please report it immediately to the vessel’s Security officer or Reception staff. 

What languages will be spoken onboard the ship? 

Primarily English. Announcements and printed materials will be available in English and several other languages, depending on passengers’ nationalities. Out of courtesy to your fellow travelers, we ask that you remain quiet during all announcements. Please pay attention to all announcements, especially the ones concerning your safety. We have an international crew that will undoubtedly be able to assist you in any language you prefer. 

Is smoking permitted? 

Smoking is permitted only in assigned areas on open decks. Please check the ship’s daily program for further guidance. 

Are hairdryers provided? 

Yes, they are available in all cabin categories. 

Is there a wake-up call service onboard?

Yes. 

Is there a safety deposit box for storing valuables in all cabins? 

Yes, they are available in all cabins and can be used to store important documentation, and valuable items such as jewelry, money, etc. The company is not responsible for any theft or loss of any items not kept in the safety deposit boxes. The company does not accept responsibility for loss or theft of cameras, video cameras, chargers, mobile phones, lap tops, tablets, jewelry or any other valuable items which are your responsibility at all times. Our liability is limited by the Athens Convention as per the carriers’ conditions of carriage. 

What kind of activities are available for children onboard? 

Kids’ activities are provided for 1-2 hours per day depending on demand and number of children onboard. Celestyal Cruises is not able to offer babysitting services. Minimum age for participation in kids’ activities is 4 years old. The Kids’ Room may not always be available throughout the cruise. Please check with the Reception desk once onboard for the most up-to-date details on our Kids’ programs and in your Daily Program. 

Are there computers onboard with Internet access? If I bring my own laptop is there Wi-Fi? Is there an additional charge for this service? 

The Celestyal Crystal relies on satellite service for its communications. You can purchase internet access for all of your devices at a cost (laptop, smartphone, tablet etc.) and is available through wifi in all cabins and numerous Access Points and common areas of the ship.

Can I use the telephone to call home? 

Yes, satellite telephone calls are available at an extra charge. You will find dialing information in your cabin information folder. 

Is there a gift shop onboard? 

Yes, the ship is equipped with a gift shop, Agora Duty Free, on Dionyssos deck 5. 

Are there laundry facilities onboard? 

Self-service laundry is not available on our ship but we do offer full laundry and dry cleaning services. You will find a complete list of services and charges in your cabin. We do not provide irons in staterooms as they constitute a fire hazard. Bringing your own personal iron or clothes steamer is also not permitted. 

Are spa and fitness services onboard? 

Yes. The Celestyal Crystal offers a full service wellness center onboard. The wellness center is located on deck 9. Hair, manicure, pedicure, a variety of relaxing massage techniques, and wide selection of organic skin products are available onboard. Meet our experienced personnel for a complimentary consultation to select the services most suited to you and make sure to book your appointments early to avoid disappointment. Also on deck 9 is the Olympian fitness center available to all passengers. Consult your daily newsletter for fitness center hours. 

Is there a casino onboard? 

Yes. During your cruise, you may try your luck on the slot machines, roulette, black jack or bingo. Minimum age is 18 years. Please note that your shipboard account is not valid in the Casino. 

Shore Excursions

Which shore excursions are included in Celestyal Cruise’s all-inclusive package?

Selected, predetermined shore excursions are included.*

* For German market only: depending on the holiday package you have purchased

Can I change any of these included predetermined shore excursions? 

No. The Shore Excursion team has selected excursions nothing short of extraordinary in every port. With local guides and experts, Cuban onboard experts, and Cuba’s incredible natural diversity we will help you find your authentic Cuba. Arrangements can be made onboard the ship for additional shore excursions.

If I take an Excursion on the last day of travel, can my luggage be stored until my return? 

Yes, storage can be arranged. Please contact the Reception desk for further information. 

What currency should I be using when ashore? 

In Cuba the currency is the CUC. When going to exchange money please bring your passport. In Jamaica the currency is the Jamaican dollar, however U.S. Dollars and Euro is widely accepted. 

Are shore excursions offered in languages other than English? 

Yes. We can accommodate various languages as long as minimum numbers are satisfied. It is recommended that you contact our call center to advise on your preferred language four weeks prior to sailing. 

Are wheelchair accessible excursions available? 

Although Celestyal Cruises takes the comfort of passengers using wheelchairs very seriously, facilities in ports of call vary significantly; wheelchair accessibility may not be available for shore tours or in certain ports of call. Celestyal Cruises is not responsible for accessibility in its ports of call.

Please feel free to check out our YouTube Channel to get a feel for our cruise. https://www.youtube.com/user/YourCubaCruise/videos